Testimonials

Following is some of the feedback that we've received from our customers. Feel free to share your experience at support@vamoosebus.com, or @VamooseBus on social media.


Michelle Ng


I just got on the bus from NYC and I wanted to let you know what a good experience vamoose always is. Orderly lines, friendly people managing the lines and luggage, ON TIME, clean buses and wifi.

So much better than your competitors! Keep it up!

6/20/2014 - via email

Gina E.


I wanted to take a few minutes to express my appreciation for the great service you provide.

I am a frequent rider and your company has given me a cost effective way to travel from VA to NY (where my family resides). Your staff is always polite and go above and beyond to provide excellent customer service.

Thank you! -Gina

5/21/2014 - via email

Tom M.


This really is a well-run company. I tell anyone going that way should use Vamoose. You are crazy to drive if you can get away with not having a car.

3/31/2014 - via email

B P


Thanks Vamoose!

I'm a regular rider and you have more than earned my loyalty. Clean, comfortable buses with WiFi and outlets... much more ergonomically friendly than planes and trains.

Gracious, friendly and professional drivers, luggage crew and bus loaders.... unparalleled phone customer support from Rudy and her colleagues.... all set a standard very few companies meet these days.

Service from convenient locations directly to the curb of Penn Station... no airport hassle. All at a price less than you would pay for the tolls if you drove yourself!

Awesome!

7/20/2013 - Message on Facebook

M. Zheng


I'm in retail business and I believe in customer service and you guys are great!

6/7/2013 - on Facebook

Von Der Sullivan


@VamooseBus your staff are so helpful, your membership benefits are great, and none of the other busses I've ridden to NYC are as enjoyable!

6/3/2013 - @VonDerSullivan on Twitter

Vivian


@VamooseBus, you just won a patron because of your great staff and service.

5/15/2013 - @Shibatanato On Twitter

Lisa P.


I am always so pleased by customer service on Vamoose. Please keep up the great work. You have some wonderful, special people working for you!

5/5/2013 - via email

Dawn M.


Your bus service by far is one of the best means of traveling that I have ever experienced, and I travel quite a bit (planes, trains, buses).

Your staff, on all three stops, NY, MD & VA are continually courteous and customer service skilled. Your buses are clean and comfortable and the efficiency by which your drivers get us to and from safe and sound makes this the best way to travel.

My family, friends and I truly appreciate your whole service and hope that you continue for a good long time.

Happy rider, Dawn M.

2/13/2013 - via email

Carolina Alvarez


Vamoose! Thanks for the great service you offer. I took a trip from VA to NY and vice versa, it was great, no problems at all. If someone is looking for feedback on Vamoose Bus service here, all I can say is AMAZING! Better than any other bus service I've ever used.

1/18/2013 - on Facebook

Ellen K.


Just wanted to say how much I like Vamoose. We took the bus to NY this weekend. Great service, great drivers, comfortable buses!

Thanks!

12/31/2012 - via email

T R


I recently returned from a trip to New York using the Vamoose Bus and I have to say I was very impressed with the service.

I am in a wheelchair and that usually makes travel complicated. But not so with the Vamoose bus service and their support team including reservations, support team taking care of luggage and getting me onto the bus, and the drivers. Everyone combined to make my trip easy. I was well taken care of and felt safe the entire trip.

I would recommend the Vamoose bus for travel to anyone who has a disability - well - for anyone actually.

Great job guys!

12/30/2012 - via email

Milena Mitagvaria


Thank you for your wonderful service. Our trip from was safe, fast and comfortable. I'll absolutely recommend your company's buses as the most efficient transportation to New York (and back, obviously)!

10/23/2012 - On Facebook

Alice Jean O'Donnell


Great travel, real competition for Amtrak!

10/7/2012 - on Facebook

Carolina Mora


I have to say Vamoose has the best customer service and they are always on time and the staff is wonderful, specially Mr. Cooper, Mr. Malik, Mr. Anderson and Mr. Joe. Always greeting everyone with a smile and a thank you.

Keep up the great work :)

9/5/2012 - on Facebook

Mike D.


Wow. You guys are amazing. And I'll scream that from the top of the Empire State Building on my next trip! Not literally, but you have a customer for life and I'll spread the word that Vamoose is fantastic!

Many Thanks....Mike

8/6/2012 - via email

Pat McNees


I just rescheduled a Vamoose bus trip to NYC for tomorrow. What an easy and efficient reservation system, in the first place, and then I goofed on the time so I called to reschedule and that also took very little time.

7/20/2012 - on Facebook

JF


I can't speak highly enough about the level of Vamoose's courteous customer service, professionalism and integrity. It's the reason I recommend Vamoose to everyone (even four people this week)!

5/9/2012 - via email

D'Lena Duncan


I have taken many buses back and forth to NYC and Vamoose is the fastest, most organized and most convenient of the bunch.

I've been taking the Vamoose bus for months but just had the good sense to sign up for a membership recently, and only noticed today that Vamoose gives rewards points for the reservations made prior to signing up for a membership! I am amazed by the fairness of this. After entering the reservation numbers from my past trips, I earned enough points to take my next trip for free! No other bus does this, and I am so grateful. These kinds of thoughtful, ethical things make me feel like a valued customer. I cannot say enough about Vamoose today!

5/3/2012 - via email

Ed Rising


I've been taking Vamoose bus for a few years now, since learning about it by word of mouth on another commuting service.

I think the bus service itself is great on time, clean, polite, and good drivers. What impresses me even more is the customer service team. I called once having trouble making a reservation and the clerk took int upon herself to ask me if I were a repeat customer and that I migh qualify for discount. I got a free round trip ticket! Very few services are offer such service - and friendly!

Much thanks and continued good luck for a long and successful business to the Vamoose team!

4/25/2012 - on Facebook

Tamara M.


Several years ago I was planning a trip to go to New York City with a friend with whom I've traveled the world. I had heard great things about Vamoose Bus. I made reservations and called my friend. She was shocked when I told her I had decided against the train. "We're going by bus?????" she said.

That weekend we had a wonderful trip to New York and when we returned she told me she would never go to New York City any other way but Vamoose Bus. The buses were clean, the drivers made the trip safely and confidently and were really nice to boot. They also got us there and back on time. Since that time I've made many trips via Vamoose and have told lots of friends and patients about the company.

This past Winter, my eighty-six year old mother and I made a weekend trip to Connecticut to visit relatives. We took Vamoose Bus to New York, a train to Connecticut and then rented a car to go the rest of the way. On the way back partly given our long journey and the cold weather, I was concerned about my mother having to wait outside for the bus. We arrived and I mentioned something about my concerns to a kind man who it turned out was the owner of Vamoose Bus company. He told me to go into a little cafe with my mother and that all would be taken care of.

When our bus arrived, Vamoose staff came into the cafe where we sitting. They carefully took all our bags and told us to relax and that they would be back for us. Our bags now securely stowed in the luggage compartment, they returned for us twenty minutes later, patiently helping my mom and me get settled in the front seats of the bus. Then they had everyone in line board the bus. This thoughtful gesture made all the difference to my mother and me. When we exited the bus in Bethesda, Maryland, we were shown the same consideration and my mom was helped down from the bus.

I just cannot say enough wonderful things about this company. In fact, I'm using it this weekend to go to New York. I LOVE Vamoose!

4/24/2012 - via email

Heather B.


I just wanted to let you know that yesterday was my first time taking the Vamoose Bus. I come to DC from NY every single weekend, and it was by far the smoothest, cleanest, most amazing ride I have taken yet to and from NYC. I am so happy with the service that I will surely be taking your bus from now on.

Thank you,

2/13/2012 - via email

JC


I have used your bus company several times for travel between VA and NYC and have been pleased. However, this last trip I encountered 3 wonderful men who provided exceptional service to me. I am not sure of their names but 2 of them (I think Alexa and Darnell are their names) worked on the evening of February 4 at 8pm. and were located outdoors at the NYC stop near the Starbucks. After missing my bus, I became worried as I arrived at the bus stop and no bus was present. I quickly spotted them and they assured me that I would be OK and made me feel safe and secure in the city and ensured that I would be able to get back to VA on the next bus. They talked and joked with me, had wonderful personalities and boasted about loving their jobs. The only issue that I had with one of the men was that he was rooting for the NY Giants for the Superbowl (LOL!) Please let him know that although the Patriots lost this year, it won't happen again!

Finally the bus driver was just as kind to me. He ensured that I got back to VA safe and sound after having missed the 7:00 bus that I was supposed to take. I've used several bus companies in the past for travel but continue to return to Vamoose because of service such as this. I thank you for employing such professional, caring and, responsible employees. Because of them, I will continue to recommend Vamoose as the BEST way to travel between NY and VA.

2/10/2012 - via email.

Jean


We love your bus service. My spouse is disabled and it is difficult for us to travel to visit our children. Your attendants are great and help us on and off the bus. We can't stand in line and they allow us to sit in Bethesda on the bench and inside at the Bagel Maven in NYC. We love the chairs, outlets and internet access.

1/21/2012 - via email

Elizabeth Rogers


Four of us rode the Vamoose from Bethesda to NYC and back in December. Coming back to Bethesda, we arrived at Penn Station stop at 6:15 pm. Our reservation was at 7:00 pm. We were allowed to get on the 6:30 pm bus which brought us back to Bethesda @ 10:30 pm instead of 11:00pm. The ride was perfect. The bathrooms were very clean and modern for a bus bathroom. The price is right.

I've been singing the praises of Vamoose ever since. This was our first trip on Vamoose. I will definitely ride Vamoose in the future.

Thank you and Happy New Year.

Elizabeth

12/31/2011 - via email

Emily M. H.


Just gonna say, I <3 @VamooseBus. Flexible, courteous -- my favorite way to do East Coast travel out of NYC.

12/29/2011 - @CirclesOfFire on Twitter

Mary Kate C.


Wld like to give a big shout out to Vamoose Bus 4 getting me 2 & from NYC this weekend Punctual, clean, safe, pro drivers!! #Vamoose

12/19/2011 - @CryLaughHeal on Twitter

Melissa B.


I am writing to thank you for the continued stellar customer service we received in traveling with your company. Both occasions in which I have used Vamoose I have had friendly & over-the-top wonderful customer service. Sadly this is a fairly uncommon these days so I felt compelled to write after yesterday's experience.

I was once again blown away by your companies efforts to please their customer. In missing our 2 o'clock bus yesterday, we were in a panic as we had to get back before 7 pm. All three reps who I spoke with over the phone were very encouraging and calm and the gentlemen at the Penn Station pick-up location could not have been more pleasant and accommodating. We were on the next bus from NYC and without grief or additional fees.

Thank you again & rest assure I will continue to use & recommend your company in the future.

12/05/2011 - via email

Justin E.


I just wanted to thank you for making my Thanksgiving travels easy and safe.

On my way back to NYC, I accidentally booked a 7am bus for Sunday. I meant to book for Monday morning. I showed up Monday morning and there was no bus there. I called your hotline number and within 2 minutes, I was switched free-of-charge to an 8am bus.

Thank you for helping me, thank you for not charging me, thank you for making my life a little bit easier and happier!

12/4/2011 - via email

Tweets on Thanksgiving Weekend 2011.


@LeslianneB
A shout out 4 Donald at Bethesda @VamooseBus pickup! Wonderful greeting; tremendous help; an uplifting start to the morning. Thank you!
Nov 23

@NatalieRachel
Out of all the NYC-DC bus services, vamoose is by far the best. Efficient, always leaves on time (or early!), best quality of customers.
Nov 23

@RobbieZ_III
Wow out early from the bus stop for the first time since..ever! Kudos Vamoose, you've got me. DC by 5:30.
Nov 24

@sikkin
Seats on this Vamoose bus are really comfortable for sleeping for some reason! Planes should have these!
Nov 24

@kurtreckz
Riding in style from MD to NYC on @VamooseBus #efficient #inexpensive
Nov 27

@SettlementPROS
kudos to #Vamoose bus between #DC area and #NYC over the holiday weekend; couldn't have run smoother; everyone from driver to check-in first rate.
Nov 28

Dorothy P.


Please add me on your list of growing fans.

I'm blown away by your customer service, your quality and many added extra touches that made my trip so very, very good.

I was late today due to a half hour delay in car service from Brooklyn to Manhattan. (only 4 minutes, but I know how well you manage your schedule) and expected to be out of luck. I called your customer service line and got Anderson who assured me he could get me on the next bus just two hours later. He asked me to call back a few minutes before departure and voila…they had the bus there for me. Apparently I wasn't the only person having a rough morning, but truly…this was exceptional given how busy the Tuesday before Thanksgiving is.

Add to that…the MOST wonderful driver, John, who helped me and was so very gracious. John drove the 9:30 bus from Penn to Rosslyn today, Nov. 22nd. Please, please honor him with some great customer service reward. I almost cried I was so touched by his kindness.

Keep it up Vamoose!

Dorothy P.

11/22/2011 - via email

JV


Vamoose customer service goes above and beyond!

Another passenger mistakenly picked up our bag as the luggage was being unloaded in Manhattan, and before we had even filed off the bus she had left. A couple of hours later we find out the other passenger has ended up at more than an hour out of town in the suburbs, and she has no ride back into NYC. Vamoose worked hard to track her down and send a driver up to her house to get my bag back...and it wasn't even their fault.

Thank you Vamoose!

10/30/2011 - via email

PK


I took the 10:10 bus from Bethesda today --rain snow ice all the way to NYC--and your bus driver was terrific. He drove safely under difficult circumstances.

Thanks Vamoose!
Pk

10/29/2011 - via email

Dr. and Mrs. Stephen Ginsberg


We had a round-trip from Bethesda to NYC on 10/1/2011 with return on 10/3/2011. Excellent experience--clean and quiet bus, great bathroom facilities, and wonderful and helpful personnel both in Bethesda and in NYC.

The drivers were excellent with safe-driving habits. We even arrived back in Bethesda 15 minutes early! As long as your service exists we will never fly to NYC again. This trip is so convenient and easy that it puts the airline hassles of parking, security checks, and interminable waits and delays to shame.

Thanks so much and keep up the great work.

Dr. and Mrs. Stephen Ginsberg

10/5/2011 - via email

Patricia Marshall


I left Bethesda on Sept. 05, 2011 at 4:00 p.m. and had arrived in NYC at 8:30 p.m. despite all of the traffic and rain conditions that the driver had to go through. He is an excellent driver and extremely professional. I want to add that the men that you employ for loading and unloading the buses are gracious and kind.

On my trip to Maryland I was the only one left waiting for my ride and the gentleman stayed with me until the car came. I also had the same experience in NYC and the gentleman stayed and would not leave me alone till my ride came. They went beyond their job and I am very satisfied and will always use Vamoose.

Thank you for a enjoyable trip.

9/7/2011 - Via email

KalpanaC


@vamoosebus is the best bus company ever!! Been using them four years and counting and am always by their awesome customer service! Thk you!

8/29/2011 - @kalpanac
on Twitter

Dan F.


I cannot commend and thank you enough for the expert driver on Saturday 8/20 8AM from Arlington to NYC.

After Plan A, Plan B, Plan C, and Plan D, we were ahead of the [America's 9/11] motorcycle convoy. (I support their cause, but would not like to be inconvenienced by it.)

Also, when a dark blue compact car stopped suddenly on the ramp after paying Lincoln Tunnel toll, the beige car immediately behind barely avoided a collision and the bus stopped deftly. I thought, "this driver is not just good - but paying attention every second." You would say, "but of course" nevertheless I was moved by seeing it.

I'll ride Vamoose more.

Kind regards,
DF

8/22/2011 - via email

@Puttcheeks


Quality customer service with @VamooseBus. You remembered I've been a dedicated passenger since Nov 2010! #rackingpoints

8/18/2011 - @Puttcheeks on Twitter

Norma N.


Last Friday, August 12, 2011, I had a ticket for a different company that leaves to NYC. The boarding site had been changed without notice; as a result, a group of people had to rush to the new place at the last minute. The bus was leaving at the time we got there, although it was a couple of minutes before the scheduled time. Some of us made it, but not me, although I had a ticket and there was plenty of space. The driver shut the door on our faces and left.

I remembered a friend told me that Vamoose buses left from near the Bethesda Metro, so I rushed there. When I arrived, I must have looked terribly stressed, the Vamoose employees calmed me down and in the most professional and courteous way they assured me there was a seat on the bus and not to worry. During the trip I talked to some people on the bus, they all said they would not use any other company, they loved the Vamoose service. The driver was EXCELLENT.

Thanks, NN

8/16/2011 - via email

Jeffrey G.


I took the 4:00 PM bus from Bethesda to NYC yesterday, Sunday, August 14.

The often traffic and bad weather made driving a challenge. Your driver provided the most skillful bus ride I'd even taken. 

8/15/2011 - via email

Patricia Irvin


Vamoose has won a customer for life!

My daughter and I had just gotten home (11:30 pm) from a quick two day trip to NYC. She started to panic as we were unpacking because she could not locate her wallet. We searched and figured the wallet must have spilled out of her purse on the return Vamoose bus.

I called the general number and left an urgent message. Sol called back within the half hour, and said he would try to locate the wallet and he would call back within the hour if he found the wallet. I wasn't optimistic. About 30 minutes later Sol called saying the wallet was found, and I could pick it up the next day at the Arlington stop. At the Arlington stop the driver asked for id before he handed the wallet to my very grateful daughter. I am so thankful for the integrity and honesty demonstrated by the Vamoose employees!!!

I will continue to use this easy and comfortable way to travel to NYC!

Please thank all of the Vamoose employees that were involved in the return of my daughter’s wallet!!!

Patricia Irvin

7/19/2011 - via email

I. Diarra


I am a foreigner. I am a business owner. I want you to know that you are helping me a lot in my business by the comfort, punctuality, and discipline provided by your company and employees..

I recently referred another friend to your company, who is not stopping thanking me.

Have a good continuation of the good service you are providing! 

6/12/2011 - via email

Anita Coleen Byrd


I've taken the Vamoose Bus from NY to DC over 10,000 miles since Summer 2010. That's a LOT of miles!! I always feel safe!! I won't tolerate a bus driver that goes over the speed limit or changes lanes or tailgates!! Safe drivers are the way to go!! Plus the Vamoose employees are so nice and competent!!

4/19/2011 - on Facebook

William John Camarinos


Hi Vamoose bus - The way to go between NYC and DC Metro area. Keep up your high standards. Loyal customer!

4/3/2011 - on Facebook

B. V. Clark


Couldn't be more happy I took @VamooseBus. Everything is better about this experience! The seats, wi-fi, toilet: fabulous! #nyfw 
2/11/2011

This
@VamooseBus is THE way to travel for #nyfw (making me feel better) My seat reclines, bus smells great & driver is hysterical!
2/12/2011

@makeovermomma via Twitter

Karen Rowson


Dear Vamoose,

I just wanted to send a positive note saying that I took my first Vamoose trip on Saturday morning from Lorton VA to NYC, and it was an experience that exceeded my expectations.

I travel from Woodbridge VA to see family several times a year. I have either driven, taken the train. A friend told me about the Vamoose bus at the Lorton VRE. This is so very convenient for me 7 minutes from my house with and safe well lit place to park.

You guys are the Bain children of pleasant transportation to NY from Prince Williams County. Also the point system is awesome, two trips to NY and I can earn a free trip.

The staff check folks , baggage handlers with the green jackets along with (Antonio) Saturday Feb 5th @ 7am driver was not only friendly and easygoing, but he made the trip a pleasant experience for all, and the fact that there was only one stop in Arlington VA before the trip to NYC, with such a respectful clientele made it an A+ all around experience for me.

Thanks once more for such a wonderful experience this past weekend, and I absolutely plan not only on booking my future trips with Vamoose, but on spreading the word to my friends here in Woodbridge and NY looking for affordable, stress-free transportation.

Vamoose is proof that one does not have to sacrifice down to earth, friendly customer service and an overall positive experience when making the decision to spend less on transportation.

2/10/2011 - via email

Andrew L.


Hi there,

I just wanted to send a positive note saying that I took my first Vamoose trip yesterday, from Bethesda to NYC, and it was an experience that exceeded my expectations.

I travel to Maryland to see family several times a year. I have always taken (...), and with each trip, I have come to anticipate the unfriendliness and general lack of courtesy of the staff and overall experience. It's become par for the course in the selecting an inexpensive method of transportation when traveling to visit my family.

My sister recommended I give Vamoose a try this time, as she had heard great things from a friend, and after last night's trip, I have to say now that I will never look back.

The staff was not only friendly and easygoing, but they made the trip a fun experience for all, and the fact that the trip was direct to NYC, with such a respectful clientele made it an A+ all around experience for me.

I was also very pleased to hear in the pre-trip announcement that with every four rides, I receive a free one. What a smart way to keep clients coming back again and again.

Thanks once more for such a wonderful experience yesterday, and I absolutely plan not only on booking my future trips with Vamoose, but on spreading the word to my friends here in NYC looking for affordable, stress-free transportation.

Vamoose is proof that one does not have to sacrifice down to earth, friendly customer service and an overall positive experience when making the decision to spend less on transportation.

1/31/2011 - via email

Bonnie L.


I want to tell you how much I enjoyed my roundtrip from Bethesda to NYC. The drivers were very courteous, and your staff was very helpful with lining everyone up and tending to our luggage.

I will highly recommend Vamoose to friends.

1/19/2011 - via email

J. Rabil


Kudos to @VamooseBus this morning ! Leaving from Bethesda to NYC, exceptional service #travel.

11/22/2010 -
@jarabil Via Twitter

Iliana


@vamoosebus is very organized in comparison to all the other bus debacles I've had recently. Nice work!

11/24/2010 -
@ilianainocencio via Twitter

Victoria


Excited to use my free trip from @VamooseBus soon ... great bus company. On time, good drivers, comfy bus, good service, convenient!

11/25/2010 - @vbpub via Twitter

E. O'Connell


Our trip to NYC was wonderful. Your company ROCKS! 

11/15/2010 - via email

Evelyn M.


To pay a compliment!

Hello Vamoose! I recently took my third trip on Vamoose on 10/28/10, leaving from VA to NY on a return trip. I must say the gentleman that took our tickets and gave us the info was very informative, polite and had a GREAT sense of humor.

The driver that trip (9:30 am on Friday) was a Mr. Chang. The man telling us the regs for the trip was funny as he said no cell phones that are disruptive, the "conversation should be between you and the caller and added AMEN". Funny. Then he said he if have to use the rest room, please hold on or "you will meet Mr. Chang all over again". Everyone chuckled! 

This is a great way to visit my daughter and family, instead of my husband making the drive all the time.

Sincerely, a very satisfied customer that really discovered using your service that my daughter has been telling us about for some time now.

Mrs. Evelyn M.

11/12/2011 - Via email

Paulette C.


Just arrived home from Bethesda - my first ride on your Gold Bus and it was so enjoyable. A really good idea to offer this upgrade to those of us who are fortunate enough to be able to afford it. Loved having a free copy of the NYTimes too.

As a single traveller I really appreciated being able to sit by myself. And I am so glad you do not offer a movie, so we can enjoy our books and papers without distraction. Also, you do such a good job with helping to keep lines straight (especially on 31st st.), and the offer to help with a heavy suitcase by some of your young lads is much appreciated. A great service all round and a brilliant idea to have a Gold Bus.  

9/11/2010 - via email

Gwen D.


I wanted to drop a quick note to thank Vamoose for a super trip to NYC. You are the best - from ticket purchase, to customer service, ground crew and drivers. You are GREAT.

I got into Rosslyn last night and my pick up was not there and one of the Vamoose team members checked on me to make sure I was taken care of. I have to say I was impressed and knew that Vamoose really cares!!

Thank you so much!!

9/14/2010 - via email