Vamoose daily bus service between New York NY, Arlington VA & Bethesda MD

Our Policies

Customers with disabilities
At Vamoosebus we go out of our way to accommodate travelers with disabilities or other special needs. Should you be requiring any special services such as wheelchair access or similar services, please contact us by calling 1-877.393.2828 at least 48 hours prior to departure. And of course, during your trip - if there is anything we can do make you more comfortable please do not hesitate to ask the driver .

Assistance in Boarding
When you provide a 48-hour advance notice, we can better assist you. If you do not provide this notice, we will make every reasonable effort to help you if such an accommodation will not delay departure of the schedule on which you wish to travel. If wheelchair lift buses are not available or requested, alternative boarding assistance will be provided. In all cases, assistance will be provided if it can be accomplished in such a manner that it does not compromise the safety of all involved.

Lift-equipped bus: When using a wheelchair lift-equipped bus, the combined weight of the customer and mobility aid cannot exceed 600 pounds. The mobility aid can be no more than 30 inches wide and 48 inches in height.

Manual lifting: If manual lifting is required, your weight may not exceed 200 pounds. Manual lifting will be accomplished by using a two-person fireman's lift technique.

Storing and Handling Your Mobility Aid
Your mobility aid(s) may travel inside the bus if they can be safely stowed in the overhead compartment. Mobility aids that cannot be safely stowed inside the bus will be placed in the baggage compartment, if possible.
The maximum dimension of the baggage compartment is 33 inches x 33 inches x 48 inches. The maximum weight limit for mobility aids is 200 pounds. Mobility aids that exceed these dimensions and/or weight limits will not be accepted. Please allow sufficient time for the stowing any mobility aid; this will assist in preventing delays in the departure of the bus.

Assistance at Rest Stops
When the bus is at a scheduled stop, you may request that our driver assist you with any reasonable request.

Traveling With Your Service Animal
At Vamoosebus, customers with disabilities accompanied by a service animal are welcome. The service animal is the responsibility of its owner and must be under the control of its owner at all times (i.e., leash, harness or carrier). The service animal must ride in the bus within the customer's space. Service animals may not travel in the aisle or occupy a seat. Vamoosebus reserves the right to refuse passage to any animal that poses a direct threat to the health and safety of other customers, Vamoosebus personnel or contractors.

Oxygen / Respirators
Portable oxygen and respirators may accompany you on Vamoosebus. A maximum of four (4) canisters may travel with the customer - two (2) aboard the bus and two (2) in the baggage compartment. The maximum dimension for each container may not exceed 4.5 inches in diameter and 26 inches in length. Customers are responsible for ensuring that they have enough oxygen to complete their travel and are responsible for making arrangements for refills while en route. Oxygen canisters to be stored in the baggage compartment must be in protective cases with safety caps on the valves.

Frequently asked questions regarding passengers with disabilities

Why should I call Vamoosebus 48-hours in advance of my trip?
With 48-hour advance notification, Vamoosebus can meet the service needs of all customers with disabilities, including people who use wheelchairs. This advance notice is in accordance with federal guidelines and allows us to make the necessary arrangements to provide requested assistance.

What is done with the information I provide?
Our phone operators will use the information about your travel needs and schedule to arrange assistance by company personnel or contractors at your point of departure and your final destination.

What if I do not provide a 48-hour advance notification?
Vamoosebus will make every reasonable effort to accommodate you without significantly delaying the bus schedule on which you wish to travel.

Can I request priority seating?
Priority seating is available for the elderly and customers with disabilities. However, you may sit where your needs are best accommodated. The front bus seats located in the first row directly behind and across from the driver and the wheelchair holding areas are designated as priority seating. If these seats are occupied, the driver, other Vamoosebus personnel and/or contractor may ask the seated customer to move. If the person occupying the seat refuses, he or she cannot be forced to move. You may sit in the next available seat and move to the designated seats as they become available.