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ABOUT THE TRIP
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Can cell phone use be restricted on the bus?
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Yes. There is a safety and legal issue with people using their cell phones in the first 4 rows of the bus. People sitting in the first 4 rows may distract the driver, and therefore, if someone would like to use their cell phone, they cannot sit in the first 4 rows. We recommend that all phone conversations be of short duration and spoken in a low tone of voice in consideration of the other passengers. (Back to top)
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Can pets be brought on the bus
(even if they are in an airline approved carrier)?
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NO. The bus company that we contract with does not allow pet animals on their buses due to restrictions from their insurance carrier.
Service animals, however, are allowed on the bus. Such as seeing eye dogs etc. The service animal must be under the control of its owner at all times. Service animals must ride within the customer’s space, and may not ride in the aisle or occupy another seat. Vamoose reserves the right to refuse any animal that poses a threat to other passengers. (Back to top)
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Does the bus make a rest stop?
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Any stops are to be made at the driver’s discretion. (Back to top)
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Can I be dropped off at a stop other than the ones
listed or the “official stops”?
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NO. Sorry, but the insurance policy only covers the drivers stopping at the designated locations. (Back to top)
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Can a ticket be purchased by someone other than the
person traveling?
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YES. But the name on the reservation, needs to match
the name of the person actually traveling. (Back to top)
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Where does Vamoose Travel ?
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Vamoose Bus provides daily bus transportation service
between New York City, NY & Bethesda, MD/Arlington, VA
(Rosslyn). (Back to top)
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What is the duration of the trip?
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The average trip between NYC - Bethesda is 4 to 4.5 hours, depending upon traffic and weather conditions. Please add 30 minutes for Arlington.
We are not liable for delays caused by accidents, breakdowns, road, weather, or other conditions beyond our control and do not guarantee to arrive at or depart from any point at a specific time. (Back to top)
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Where are the Bus Stops located ?
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Click here for pick up and drop off locations page. (Back to top)
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RESERVATIONS
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How do I redeem hard promotion coupons from my previous trips (prior to Aug. 11, 2009)?
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Hard coupons will no longer be redeemed online. Please register as a member on our website and mail the coupons to our office with your name and member ID. Our staff will credit the coupons to your member account. The mailing address is: Vamoose Bus, 16 Penn Plaza, Suite 514, New York, NY 10001
(Back to top)
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How do I redeem credits earned for trips booked on this website
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Please log in when you book a reservation. If you have accumulated enough credits for a free ticket, select the option to redeem your Rewards. You may also combine credits with the credits for hard coupons you may have. (Back to top)
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Can a ticket be purchased by someone other than the
person traveling?
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YES. But the name on the reservation, needs to match
the name of the person actually traveling (Back to top)
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If I do not have my eticket with me,
may I still board the bus?
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Yes, the manager at the bus will have a record of each reservation. Please make sure you have received a confirmation by email. (Back to top)
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Can an E-ticket be used other than on the date & time
listed on the ticket?
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A customer is only guaranteed a seat on the bus they reserved. A customer can travel stand-by, but it is subject to availability. If a customer wants to change the reservation, one can do so only if there is space available on the bus they wish to travel on. (Back to top)
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How far in advance can I change my reservation?
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Any change/cancellation must be made up to midnight prior to your date of travel. If you miss that deadline, please call our office. (Back to top)
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Can I cancel my reservation and request a refund?
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You may cancel your reservation, but tickets are non-refundable. The ticket will be put "on hold" indefinitely for future travel on Vamoose and may be rescheduled anytime. If you wish to cancel a round trip, please be sure to cancel both legs of that trip.
If a trip is cancelled by Vamoose, tickets will be put on hold and a full refund will be provided upon request. (Back to top)
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What if I miss the bus I had a reservation for?
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You may use this ticket as a standby on another schedule for the same day, if there is a seat available. However, it is at the discretion of the manager at the bus stop. If you don't show up prior to the last bus for that day, the ticket is forfeited and cannot be rescheduled. (Back to top)
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Can I make a group booking?
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Yes. Please call our group sales department, or Click Here for Group Sales reservations. (Back to top)
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Is a reservation required?
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A reservation is required to secure a seat on the bus and it will only be honored if the passenger arrives at the bus at least 5 minutes prior to departure time. A reservation is valid only for the schedule reserved. Passengers without a reservation for that schedule may travel on a stand-by basis only. (Back to top)
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Do you allow walk-ups?
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Yes, we do. However, walk-ups do not participate in the reward program. One needs to log in and book a pre-paid reservation to take advantage of the promotion. Walk-ups may only board once all the reserved passengers have been accounted for. (Back to top)
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If I reserved a seat through
“Go To Bus”, do I still need to make a
reservation on the Vamoose website?
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No. We will accept reservations made on the Gotobus website for Vamoose Bus. Tickets purchased through that website are not eligible for the Vamoose promotion. (Back to top)
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FAMILY & KIDS
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If I am traveling with a baby,
am I required to bring a baby/booster seat?
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NO. The law does not require it. However, it you do prefer to use a baby/booster seat, you will need to purchase an extra ticket for that seat. (Back to top)
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What age do children have to pay?
And if so, is it full price?
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Any child over 2 years of age must pay full price. Any child younger than 2 years old, does not have to pay, but is also not entitled to his or her own seat. (Back to top)
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Can a young child travel alone?
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All children need to be escorted to and from the bus by either a parent or legal guardian. (Back to top)
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SEATING
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Can I reserve a specific seat?
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NO. We operate on a first come/ first serve basis. The seats located in the front row directly behind and across from the driver are designated as priority seating to accommodate passengers with disabilities or special needs. If those seats are occupied, the driver may ask the seated customer to vacate the seat and move to a different seat. But, if that customer refuses, he/she cannot be forced to move. (Back to top)
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If I am traveling with a baby, am I required to bring a
baby/ booster seat?
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NO. The law does not require it. However, it you do prefer to use a car seat, you will need to purchase an extra ticket for that seat. (Back to top)
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LUGGAGE & CARRY ONS
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Can you place a wheelchair or
walker or bicycle under the bus?
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Yes, but Vamoose is not responsible for any damages to the property stored below. (Back to top)
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Can I send luggage or a package
for someone to pick up at the destination?
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NO. Federal Guidelines prohibit Vamoose from taking any package or bag without customer traveling on the bus (similar to the airline regulations). (Back to top)
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What are the restrictions on luggage?
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2 bags per person not exceeding 50 pounds each, plus one carry-on. (Back to top)
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SPECIAL NEEDS & DISABILITIES
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Does Vamoose provide a wheelchair
lift for disabled passengers?
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A request for a wheelchair lift must be made at least 48 hours before the date of travel. This advance notice is in accordance with Federal Guidelines and allows for the necessary arrangements to be made. (Back to top)
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Can pets be brought on the bus
(even if they are in an airline approved carrier)?
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NO. The bus company that we contract with does not allow pet animals on their buses due to restrictions from their insurance carrier.
Service animals, however, are allowed on the bus. Such as seeing eye dogs etc. The service animal must be under the control of its owner at all times. Service animals must ride within the customer’s space, and may not ride in the aisle or occupy another seat. Vamoose reserves the right to refuse any animal that poses a threat to other passengers. (Back to top)
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BUS AMENITIES
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Do the buses have Bathrooms?
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Yes, there is a bathroom on every bus. (Back to top)
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Do you show movies on the bus?
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By popular request from our passengers, we do not show movies. (Back to top)
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Do you offer free WiFi on the bus?
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Most of our buses now have WiFi but not the entire fleet. We are working on installing the service on all the buses. We cannot be responsible for the stability of the connection since it is a moving vehicle and also it also depends on how many people log on at any given time. (Back to top)
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