Vamoose Bus - Frequently Asked Questions [FAQs]

FREQUENTLY ASKED QUESTIONS

 
GENERAL SPECIAL NEEDS & DISABILITIES VAMOOSE REWARDS
THE TRIP FAMILY & KIDS CUSTOMER SERVICE
RESERVING A SEAT
GENERAL
Where does Vamoose Bus travel?

Vamoose Bus is providing daily bus transportation between New York City and the Washington, DC Metro area. The NYC stop is located in Midtown Manhattan. The Washington, DC area stops are located in Bethesda, MD; Lorton, VA and in the Rosslyn section of Arlington, VA.

(Back to top)

Where exactly are the Vamoose bus stops located?

New York City – At the corner of West 30th Street and 7th Avenue, 1 block from Penn Station and Madison Square Garden.
Bethesda, MD – 7401 Waverly Street, Between East-West Highway and Montgomery Avenue.
Arlington, VA – At the corner of 19th Street and N. Lynn Street, in front of Cosi Cafe.
Lorton, VA - In the parking lot of the Lorton VRE Station.

For additional details on our locations, please access the Stops page on our website.

(Back to top)

Are your stops close to any Metro or Subway stations?

Yes, all our bus stops are located close to metro or rail stations.


City
Closest Metro Station
New York City
Penn Station:
- 7th Avenue side: 1, 2 & 3 subway trains.
- 8th Avenue side: A, C & E subway trains.
- NJ Transit, Long Island Railroad (LIRR) & Amtrak.
Herald Square Station:
- 6th Avenue: B, D, F, M, N, Q & R subway trains. PATH train.
Bethesda, MD
Bethesda Station: Red Line
Arlington, VA
Rosslyn Station: Blue, Orange and Silver lines
Lorton, VA
Lorton VRE Station: VRE Fredericksburg Line

(Back to top)

What is the Vamoose “Gold Bus”?

The Gold Bus is a business-class service primarily targeting business passengers that are willing to pay-up for additional amenities i.e. wide leather seats, more leg room, fewer passengers per bus.

 

More information of the features and amenities of the Gold Bus can be found on Gold Bus page on our website. The fare for a seat on the Vamoose Gold Bus starts at $60.00 (compared with a starting price of $30.00 on our standard buses).

(Back to top)

Can I change between a regular bus and the Gold Bus?
You can request an upgrade to the Gold Bus online or by contacting our call center. The difference in price can either be paid by credit card or by applying points, if the original reservation was booked with points.

Downgrading from the Gold Bus to a regular bus can only be requested up to midnight prior to the day of travel. A company credit will be issued for the difference in price. Changing a ticket from a higher priced bus to a lower priced on the day of travel will not result in a credit for the price difference. (Back to top)
THE TRIP
I booked a reservation; is my seat guaranteed?

All reservations that have been booked in advance either online or by phone are guaranteed, as long as the passenger shows up on time at the bus. 

(Back to top)

How early should I show up at the bus stop?

We recommend passengers arrive at the stop at least 30 minutes prior to the schedule. We reserve the right to release the seat should the passenger not arrive 5 minutes prior to departure.

(Back to top)

Do you assign seats on the bus?

No, we operate on a first-come first-serve basis. The seats located in the front row directly behind and across from the driver are designated as priority seating to accommodate passengers with disabilities or special needs. If those seats are occupied, the driver may ask the seated customer to move to a different seat to make place for a disabled person. But, if that customer refuses, he/she cannot be forced to move.

(Back to top)

What is the duration of the trip?

The average trip between NYC and Bethesda, MD/Arlington, VA is 4 to 4.5 hours. The average trip between NYC and Lorton, VA is 5 to 5.5 hours.

We are not liable for delays caused by accidents, breakdowns, road, weather, or other conditions beyond our control and do not guarantee to arrive at or depart from any point at a specific time.

(Back to top)

What is your luggage policy?
We allow 2 pieces of luggage 50 lb. each, which will be stored in the luggage compartment at the bottom of the bus. We also allow one carry-on bag that must fit in the overhead bin or under the seat. Luggage may not be placed at your legs or in the isle.

We reccomend that you properly tag your bags and place your contact information on the inside. Luggage left at the bus will be handed over to the Vamoose Bus Lost & Found department. (Back to top)

Can pets be brought on the bus?

No dogs, cats or any other animal will be permitted on our bus.

However, service animals, trained for the purpose of accompanying a disabled person, will be allowed on the bus. The service animal must be under the control of its owner at all times. Service animals must ride within the customer’s space, and may not ride in the aisle or occupy another seat. Vamoose reserves the right to refuse any animal that poses a threat to other passengers.

(Back to top)

Is smoking or alcoholic beverages allowed on the bus? What’s your policy towards food and snacks?

We will not allow smoking or consuming alcoholic beverages on our buses and it will be strictly enforced in order to protect the safety of our passengers and drivers.

 

Vamoose Bus reserves the right to refuse any passenger under influence of alcohol or whose conduct is such or likely to be such as to make him or her objectionable to other passengers.

 

Food and snacks are allowed as long as it is not objectionable to the other passengers and the bus is kept clean. All trash should be put in the trash bags provided.

(Back to top)

What your policy towards cell phone use on the bus?

Generally, we do not restrict passengers using the cell phone on the bus. However, we recommend that all phone conversations be of short duration and spoken in a low tone of voice in consideration of the other passengers.

(Back to top)

What amenities do you provide?
Standard amenities: Reading lights, WiFi, power outlets.
Additional Gold Bus amenities: Folding tray table, cup holder, bottled spring water.

Disclaimer: We make an effort to provide these amenities free of charge. For operational reasons, we may need to substitute a replacement vehicle which may not have all of the regular amenities. We apologize for any inconvenience that this may cause you. However, if for whatever reason any of the amenities mentioned above are not available on your trip, we will not issue a credit or refund. (Back to top)

Are your buses equipped with reading lights?
We provide reading lights on all buses. Please note that the driver may restrict the use of reading lights in the front rows, especially on after dark trips. (Back to top)

Do the buses have Bathrooms?

Yes, all Vamoose buses are equipped with a full functioning bathroom.

(Back to top)

Do you offer free internet on the bus?
We make an effort to provide free WiFi on all buses. However, please note that we cannot guarantee that the service will be available at all times, given that the bus is moving and service is subject to the wireless availability in the area. The speed will also be affected by the number of users who are logged on at the same time.

Also note that the wireless internet is not designed to handle streaming videos, TV or other high-bandwidth loads. We offer this free service so passengers can perform light work, or browse news or social media site while on the go. Using the WiFi to access Hulu, Netflix, etc. will bring down the speed for the rest of the passengers on-board.

If this service is not available, no credit will be issued.
(Back to top)

Do your buses have power outlets (plugs)?
All our buses have power outlets, either at every row or at every other row. On some buses the outlets will start at the 3rd row. The gold bus has an outlet at every row.
If this service is not available, no credit will be issued.
(Back to top)

Can I place a wheelchair, walker or bicycle under the bus?

Yes, but we cannot be held responsible for any damages to the property stored below.

(Back to top)

Can I send luggage or a package for someone to pick up at the destination?

No, federal guidelines prohibit us from taking any package or bag unless the owner is traveling on that bus.

(Back to top)

Do you show movies on the bus?

By popular request from our passengers, we do not show movies.

(Back to top)

Does the bus stop at a rest area?

Any stops are to be made at the driver’s discretion.

(Back to top)
RESERVING A SEAT
How can I reserve a seat?

Reserving online: You may reserve your seat online on our website www.VamooseBus.com. The booking system also gives you the flexibility to change a ticket to a different schedule, place a reservation on hold and track your trip history.


Reserving by phone:
You may also book a reservation by calling our customer service call center at (212) 695-6766 or (301) 718-0036.

Walk-ups:
We allow walk up customers to purchase a seat at the bus. Open seats will be made available only after all pre-reserved passengers have boarded, and will be sold on a first-come first-serve basis. The fare can be paid in cash or by credit card. Walk up tickets cannot be credited towards Vamoose Bus Rewards.

(Back to top)

Can I modify or cancel a reservation?

Vamoose allows you to modify your reservation at no additional fee. Click on the Reschedule button on the home page and follow the steps thereafter. All changes need to be made no later thatn 2 hours before the trips. If you need to modify a reservation within 2 hours of the trip, please contact our customer service department. 

 

Reservations are non-refundable. If your travel plans have changed and you are not sure when you are going to travel in the future, you may place the ticket "on hold" indefinitely. Your existing reservation will be canceled and you will receive a new "on hold" ticket via email. The "on hold" ticket can be reactivated whenever you plan to travel again in the future.

Note: If you wish to modify or cancel a round trip, please be sure to edit both legs of trip.

(Back to top)

I missed the bus; can I hop on any later schedule?

A reservation are only valid for the schedule that it has been booked for. You may use your reservation as a stand-by ticket for a later schedule on the same day if there is a seat available. However, it is at the discretion of the manager at the bus stop. If you don't show up by the last bus for that day, the ticket is forfeited and cannot be rescheduled.

(Back to top)

How can I book a group reservation and do you offer any group discounts?

All group reservations need to be requested in advance by clicking here. The fare will be discussed upon receipt of the request and cannot be combined with any other discounts, nor will the reservation earn Vamoose Bus Rewards points.

(Back to top)
SPECIAL NEEDS & DISABILITIES
Does Vamoose provide a wheelchair lift for disabled passengers?

The motor coaches that we provide are equipped with a wheelchair lift. Passengers with special needs are encouraged to advise us at time of booking, so our staff is prepared to accommodate.

 

Passengers in need to consume medication should keep the medicine on the bus. Please do not storage the medication in the under-bin compartment.

(Back to top)

Do you permit “Service Animals” on your buses?

Service animals, trained for the purpose of accompanying a disabled person, will be allowed on the bus. The service animal must be under the control of its owner at all times. The animal must ride within the customer’s space, and may not ride in the aisle or occupy another seat. Vamoose reserves the right to refuse any animal that poses a threat to other passengers.

(Back to top)
FAMILY & KIDS
What is the fare for children?

All children over 2 years of age must pay the full fare. Children under age 2 can travel for free if the child is sitting on the accompanying passenger’s lap, but is not entitled to his or her own seat.

(Back to top)

If I am traveling with a baby, am I required to bring a baby/booster seat?

No, the law does not require babies to be seated in a booster seat. However, if you do prefer to use a baby/booster seat, you will need to purchase an extra ticket for that seat. It is the passenger’s responsibility to assure that the booster seat meets the government recommended quality standards.

(Back to top)

Can children travel unaccompanied by an adult?
No children under the age of sixteen (16) are allowed to travel unaccompanied by an adult. We assume no responsibility or liability for unaccompanied children.
(Back to top)
VAMOOSE REWARDS
What are Vamoose Rewards and how do I earn them?

The Vamoose Bus Reward program is our frequent-traveler discount program which is available to customer who are registered for an online Vamoose Bus account.

 

In order to earn rewards, simply log in to your online Vamoose Bus account prior to booking the reservation. The points earned will always correspondent to the amount that was paid for the seat and it will automatically be credited to your Vamoose Bus membership account once the reservation has been completed. The accumulated rewards can be redeemed for free seats on any of the Vamoose Bus schedules.

Click here for more details on the Vamoose Bus Rewards program.

(Back to top)

How many points are required to book a free trip?

Gold Bus – 240 points

Standard Bus – 120 Points

(Back to top)

How do I redeem Vamoose Rewards?

Please log in to your Vamoose account when you book a reservation. If you have accumulated enough points for a free ticket, select the option to “Pay With Points” at checkout.

(Back to top)

How do I redeem paper promotion coupons from my previous trips (prior to Aug. 11, 2009)?
Paper coupons can no longer be redeemed online. Please register as a member on our website and mail the coupons to our office with your name and member ID. Upon receipt, we will credit the coupons to your member account. Each coupon will translate into 30 points.

Following is the mailing address:
Vamoose Bus
360 7th Avenue - 3rd Floor
New York, NY 10001

(Back to top)

How come many of my past trips are not showing up in my account?

In order for trips (and corresponding rewards) to be reflected in your account, you’ll have to log in to the account prior to booking the reservation. Existing trips can always be attached to your account by clicking on “Attach an Old Reservation To My Account”.

(Back to top)
CUSTOMER SERVICE
Where can I direct a complaint?

You may reach us through the Contact Us page, or by sending an email to support@vamoosebus.com.

(Back to top)

Whom should I contact to locate an items that has been lost on the bus?
We maintains a Lost & Found department to assist customers in locating items that were left on the bus. All inquiries should be requested through the Lost & Found form on the Contact Us page on our website.

If the item has been found, the customer will be advised via email, and will have have to pick it up from our office within 10 days. If the customer chooses to ship the lost item, a shipping & handling fee will apply. Lost items that are left at our office for longer than 10 days, will either be donated to charity or discarded.
(Back to top)

How can I ensure that I’m kept informed about Vamoose Bus updates?

You can follow us on TwitterFacebook and Instagram. Check out the Contact Us page for additional social media networks.

We may also send trip updates, important announcements and periodic newsletters to the email address that was used to book the reservation.

(Back to top)


For additional issues that haven’t been discussed in the FAQs, please check out our Terms & Conditions, Privacy Policy or Legal Notice. You may contact our office via the Contact Us page.
You may also contact our customers service call center at (212) 695-6766 or (301) 718-0036.