FAQ's

The Trip

1. I booked a reservation; is my seat guaranteed?

All reservations that have been booked in advance either online or by phone are guaranteed, as long as the passenger shows up on time at the bus. 

2. How early should I show up at the bus stop?

We recommend passengers arrive at the stop at least 30 minutes prior to the schedule. We reserve the right to release the seat should the passenger not arrive 5 minutes prior to departure.

3. Can I select a particular seat?

We don't offer the option to choose specific seats in advance. We operate on a first come, first serve basis.

4. What is the duration of the trip?

The average trip between NYC and Bethesda, MD is 4 to 4.5 hours. The average trip between NYC and Arlington, VA is 4.5 to 5 hours.The average trip between NYC and Lorton, VA is 5 to 5.5 hours.

We are not liable for delays caused by accidents, breakdowns, road, weather, or other conditions beyond our control and do not guarantee to arrive at or depart from any point at a specific time.

5. What is your luggage policy?
We allow 2 pieces of luggage 50 lb. each, which will be stored in the luggage compartment at the bottom of the bus. We also allow one carry-on bag that must fit in the overhead bin or under the seat. Luggage may not be placed at the passenger's legs or in the aisle.

We recommend that you properly tag your bags and place your contact information on the inside. Luggage left at the bus will be handed over to the Vamoose Bus Lost & Found department.
6. Can pets be brought on the bus?

Dogs, cats, birds or other animals are NOT allowed on the bus.

However, we will allow service 
dogs that are trained for the purpose of accompanying or assisting a disabled person. The service dog must be under the control of its owner at all times. The dog must ride within the customer’s space, and may not ride in the aisle or occupy another seat.


Vamoose Bus reserves the right to refuse a service dog that is out of control or poses a threat to the health or safety of others.

7. Is smoking or alcoholic beverages allowed on the bus? What’s your policy towards food and snacks?
Smoking, including the use of electronic cigarettes, is prohibited in our buses.

Passengers are not permitted consume or bring alcoholic beverages on board. Vamoose Bus reserves the right to refuse any passenger under the influence of alcohol or whose conduct is such or likely to be such as to make him/her objectionable to other passengers.

Food and snacks are allowed as long as it is not objectionable to the other passengers and the bus is kept clean. All trash should be put in the trash bags provided.
8. What your policy towards cell phone use on the bus?

We do not restrict passengers using the cell phone on the bus. However, we recommend that all phone conversations be of short duration and spoken in a low tone of voice in consideration of the other passengers.

9. What amenities do you provide?
Standard amenities: Reading lights, WiFi, power outlets.
Additional Gold Bus amenities: Folding tray table, cup holder, bottled spring water.

Disclaimer: We make an effort to provide these amenities free of charge. For operational reasons, we may need to substitute a replacement vehicle which may not have all of the standard amenities. We apologize for any inconvenience that this may cause you. However, if for whatever reason any of the amenities mentioned above are not available on your trip, we will not issue a credit or refund.
10. Are your buses equipped with reading lights?
We provide reading lights on all buses. Please note that the driver may restrict the use of reading lights in the front rows, especially on after dark trips.
11. Do you serve food or beverages during the trip?
We do not serve food or beverages on board. Passengers are encouraged to stack up on food and drinks prior to the trip.
12. Do the buses have Bathrooms?

Yes, all Vamoose buses are equipped with a full functioning bathroom.

13. Do you offer free internet on the bus?
We make an effort to provide free WiFi on all buses. Please note that some areas have limited or zero coverage; we are limited to the strength of the signal in the areas the bus passes by. The speed may also be affected by the number of users who are logged on at the same time.

Also note that bus Wi-Fi does not support streaming video like YouTube, Hulu, Netflix, etc. You may wish to download a movie before leaving.

If this service is not available, no credit will be issued.
14. Do your buses have power outlets (plugs)?
All our buses have power outlets, either at every row or at every other row. On some buses, the outlets will start at the 3rd row. The gold bus has an outlet at every row.
If this service is not available, no credit will be issued.
15. Can I place a wheelchair, walker or bicycle in the luggage bin?

Yes. We will try our best to assure that it's handled with care, but we can't be held responsible for any damages to items stored below.

16. Can I send luggage or a package for someone to pick up at the destination?

No, we cannot transport any package or bag unless the owner is traveling on that bus.

17. Do you show movies on the bus?

By popular demand from our passengers, we do not show movies on the monitors on the bus.

18. Does the bus stop at a rest area?

There may be a stop along the route to stop at a rest stop, or to exchange drivers.

Any rest stops are to be made at the driver’s discretion.

For additional issues that haven’t been discussed in the FAQs, please check out our Terms & Conditions, Privacy Policy or Legal Notice.
You may contact our office via the Contact Us page.

You may also contact our customer service call center at (212) 695-6766 or (301) 718-0036.

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