Wow. You guys are amazing. And I'll scream that from the top of the Empire State Building on my next trip! Not literally, but you have a customer for life and I'll spread the word that Vamoose is fantastic!
Many Thanks....Mike
8/6/2012 - via email
Aug. 7, 2012
I just rescheduled a Vamoose bus trip to NYC for tomorrow. What an easy and efficient reservation system, in the first place, and then I goofed on the time so I called to reschedule and that also took very little time.
7/20/2012 - on Facebook
July 24, 2012
I can't speak highly enough about the level of Vamoose's courteous customer service, professionalism and integrity. It's the reason I recommend Vamoose to everyone (even four people this week)!
5/9/2012 - via email
May 9, 2012
I have taken many buses back and forth to NYC and Vamoose is the fastest, most organized and most convenient of the bunch.
I've been taking the Vamoose bus for months but just had the good sense to sign up for a membership recently, and only noticed today that Vamoose gives rewards points for the reservations made prior to signing up for a membership! I am amazed by the fairness of this. After entering the reservation numbers from my past trips, I earned enough points to take my next trip for free! No other bus does this, and I am so grateful. These kinds of thoughtful, ethical things make me feel like a valued customer. I cannot say enough about Vamoose today!
5/3/2012 - via email
May 3, 2012
I've been taking Vamoose bus for a few years now, since learning about it by word of mouth on another commuting service.
I think the bus service itself is great on time, clean, polite, and good drivers. What impresses me even more is the customer service team. I called once having trouble making a reservation and the clerk took int upon herself to ask me if I were a repeat customer and that I migh qualify for discount. I got a free round trip ticket! Very few services are offer such service - and friendly!
Much thanks and continued good luck for a long and successful business to the Vamoose team!
4/25/2012 - on Facebook
Apr. 26, 2012
Several years ago I was planning a trip to go to New York City with a friend with whom I've traveled the world. I had heard great things about Vamoose Bus. I made reservations and called my friend. She was shocked when I told her I had decided against the train. "We're going by bus?????" she said.
That weekend we had a wonderful trip to New York and when we returned she told me she would never go to New York City any other way but Vamoose Bus. The buses were clean, the drivers made the trip safely and confidently and were really nice to boot. They also got us there and back on time. Since that time I've made many trips via Vamoose and have told lots of friends and patients about the company.
This past Winter, my eighty-six year old mother and I made a weekend trip to Connecticut to visit relatives. We took Vamoose Bus to New York, a train to Connecticut and then rented a car to go the rest of the way. On the way back partly given our long journey and the cold weather, I was concerned about my mother having to wait outside for the bus. We arrived and I mentioned something about my concerns to a kind man who it turned out was the owner of Vamoose Bus company. He told me to go into a little cafe with my mother and that all would be taken care of.
When our bus arrived, Vamoose staff came into the cafe where we sitting. They carefully took all our bags and told us to relax and that they would be back for us. Our bags now securely stowed in the luggage compartment, they returned for us twenty minutes later, patiently helping my mom and me get settled in the front seats of the bus. Then they had everyone in line board the bus. This thoughtful gesture made all the difference to my mother and me. When we exited the bus in Bethesda, Maryland, we were shown the same consideration and my mom was helped down from the bus.
I just cannot say enough wonderful things about this company. In fact, I'm using it this weekend to go to New York. I LOVE Vamoose!
4/24/2012 - via email
Apr. 24, 2012
I just wanted to let you know that yesterday was my first time taking the Vamoose Bus. I come to DC from NY every single weekend, and it was by far the smoothest, cleanest, most amazing ride I have taken yet to and from NYC. I am so happy with the service that I will surely be taking your bus from now on.
Thank you,
2/13/2012 - via email
Feb. 15, 2012
I have used your bus company several times for travel between VA and NYC and have been pleased. However, this last trip I encountered 3 wonderful men who provided exceptional service to me. I am not sure of their names but 2 of them (I think Alexa and Darnell are their names) worked on the evening of February 4 at 8pm. and were located outdoors at the NYC stop near the Starbucks. After missing my bus, I became worried as I arrived at the bus stop and no bus was present. I quickly spotted them and they assured me that I would be OK and made me feel safe and secure in the city and ensured that I would be able to get back to VA on the next bus. They talked and joked with me, had wonderful personalities and boasted about loving their jobs. The only issue that I had with one of the men was that he was rooting for the NY Giants for the Superbowl (LOL!) Please let him know that although the Patriots lost this year, it won't happen again!
Finally the bus driver was just as kind to me. He ensured that I got back to VA safe and sound after having missed the 7:00 bus that I was supposed to take. I've used several bus companies in the past for travel but continue to return to Vamoose because of service such as this. I thank you for employing such professional, caring and, responsible employees. Because of them, I will continue to recommend Vamoose as the BEST way to travel between NY and VA.
2/10/2012 - via email.
Feb. 12, 2012
We love your bus service. My spouse is disabled and it is difficult for us to travel to visit our children. Your attendants are great and help us on and off the bus. We can't stand in line and they allow us to sit in Bethesda on the bench and inside at the Bagel Maven in NYC. We love the chairs, outlets and internet access.
1/21/2012 - via email
Feb. 9, 2012
Four of us rode the Vamoose from Bethesda to NYC and back in December. Coming back to Bethesda, we arrived at Penn Station stop at 6:15 pm. Our reservation was at 7:00 pm. We were allowed to get on the 6:30 pm bus which brought us back to Bethesda @ 10:30 pm instead of 11:00pm. The ride was perfect. The bathrooms were very clean and modern for a bus bathroom. The price is right.
I've been singing the praises of Vamoose ever since. This was our first trip on Vamoose. I will definitely ride Vamoose in the future.
Thank you and Happy New Year.
Elizabeth
12/31/2011 - via email
Jan. 3, 2012
Just gonna say, I <3 @VamooseBus. Flexible, courteous -- my favorite way to do East Coast travel out of NYC.
12/29/2011 - @CirclesOfFire on Twitter
Jan. 3, 2012
Wld like to give a big shout out to Vamoose Bus 4 getting me 2 & from NYC this weekend Punctual, clean, safe, pro drivers!! #Vamoose
12/19/2011 - @CryLaughHeal on Twitter
Dec. 19, 2011
I am writing to thank you for the continued stellar customer service we received in traveling with your company. Both occasions in which I have used Vamoose I have had friendly & over-the-top wonderful customer service. Sadly this is a fairly uncommon these days so I felt compelled to write after yesterday's experience.
I was once again blown away by your companies efforts to please their customer. In missing our 2 o'clock bus yesterday, we were in a panic as we had to get back before 7 pm. All three reps who I spoke with over the phone were very encouraging and calm and the gentlemen at the Penn Station pick-up location could not have been more pleasant and accommodating. We were on the next bus from NYC and without grief or additional fees.
Thank you again & rest assure I will continue to use & recommend your company in the future.
12/05/2011 - via email
Dec. 5, 2011
I just wanted to thank you for making my Thanksgiving travels easy and safe.
On my way back to NYC, I accidentally booked a 7am bus for Sunday. I meant to book for Monday morning. I showed up Monday morning and there was no bus there. I called your hotline number and within 2 minutes, I was switched free-of-charge to an 8am bus.
Thank you for helping me, thank you for not charging me, thank you for making my life a little bit easier and happier!
12/4/2011 - via email
Dec. 5, 2011
Tweets on Thanksgiving Weekend 2011.
@LeslianneB
A shout out 4 Donald at Bethesda @VamooseBus pickup! Wonderful greeting; tremendous help; an uplifting start to the morning. Thank you!
Nov 23
@NatalieRachel
Out of all the NYC-DC bus services, vamoose is by far the best. Efficient, always leaves on time (or early!), best quality of customers.
Nov 23
@RobbieZ_III
Wow out early from the bus stop for the first time since..ever! Kudos Vamoose, you've got me. DC by 5:30.
Nov 24
@sikkin
Seats on this Vamoose bus are really comfortable for sleeping for some reason! Planes should have these!
Nov 24
@kurtreckz
Riding in style from MD to NYC on @VamooseBus #efficient #inexpensive
Nov 27
@SettlementPROS
kudos to #Vamoose bus between #DC area and #NYC over the holiday weekend; couldn't have run smoother; everyone from driver to check-in first rate.
Nov 28
Dec. 1, 2011
Please add me on your list of growing fans.
I'm blown away by your customer service, your quality and many added extra touches that made my trip so very, very good.
I was late today due to a half hour delay in car service from Brooklyn to Manhattan. (only 4 minutes, but I know how well you manage your schedule) and expected to be out of luck. I called your customer service line and got Anderson who assured me he could get me on the next bus just two hours later. He asked me to call back a few minutes before departure and voila…they had the bus there for me. Apparently I wasn't the only person having a rough morning, but truly…this was exceptional given how busy the Tuesday before Thanksgiving is.
Add to that…the MOST wonderful driver, John, who helped me and was so very gracious. John drove the 9:30 bus from Penn to Rosslyn today, Nov. 22nd. Please, please honor him with some great customer service reward. I almost cried I was so touched by his kindness.
Keep it up Vamoose!
Dorothy P.
11/22/2011 - via email
Nov. 28, 2011
Vamoose customer service goes above and beyond!
Another passenger mistakenly picked up our bag as the luggage was being unloaded in Manhattan, and before we had even filed off the bus she had left. A couple of hours later we find out the other passenger has ended up at more than an hour out of town in the suburbs, and she has no ride back into NYC. Vamoose worked hard to track her down and send a driver up to her house to get my bag back...and it wasn't even their fault.
Thank you Vamoose!
10/30/2011 - via email
Oct. 31, 2011
I took the 10:10 bus from Bethesda today --rain snow ice all the way to NYC--and your bus driver was terrific. He drove safely under difficult circumstances.
Thanks Vamoose!
Pk
10/29/2011 - via email
Nov. 3, 2011
Dr. and Mrs. Stephen Ginsberg
We had a round-trip from Bethesda to NYC on 10/1/2011 with return on 10/3/2011. Excellent experience--clean and quiet bus, great bathroom facilities, and wonderful and helpful personnel both in Bethesda and in NYC.
The drivers were excellent with safe-driving habits. We even arrived back in Bethesda 15 minutes early! As long as your service exists we will never fly to NYC again. This trip is so convenient and easy that it puts the airline hassles of parking, security checks, and interminable waits and delays to shame.
Thanks so much and keep up the great work.
Dr. and Mrs. Stephen Ginsberg
10/5/2011 - via email
Oct. 5, 2011
I left Bethesda on Sept. 05, 2011 at 4:00 p.m. and had arrived in NYC at 8:30 p.m. despite all of the traffic and rain conditions that the driver had to go through. He is an excellent driver and extremely professional. I want to add that the men that you employ for loading and unloading the buses are gracious and kind.
On my trip to Maryland I was the only one left waiting for my ride and the gentleman stayed with me until the car came. I also had the same experience in NYC and the gentleman stayed and would not leave me alone till my ride came. They went beyond their job and I am very satisfied and will always use Vamoose.
Thank you for a enjoyable trip.
9/7/2011 - Via email
Sept. 9, 2011
